Does Service Mapping support domain separation?

Service Mapping does support domain separation, which is a critical feature for organizations that operate in multi-domain environments. Domain separation allows different groups or divisions within an organization to have their own set of configuration items, services, and maps while maintaining a level of security and segregation between different areas of the business.

This capability is essential for enterprises that need to manage complex IT landscapes across various business units while ensuring that sensitive information, processes, and services are not mixed or exposed inappropriately. With domain separation, Service Mapping can effectively allow separate teams to work with the relevant data pertinent to their domain, thereby enhancing collaboration while safeguarding organizational integrity.

The implementation of Service Mapping in a multi-domain context ensures that mappings are created and utilized without interference across domains, thus providing tailored visibility and control to each business unit. This feature aligns with the broader objectives of ServiceNow to facilitate customized and secure IT service management across diverse operational structures.