Is Service Mapping considered to be agentless?

Service Mapping is classified as agentless because it gathers data about your IT infrastructure and application topology without the need for a dedicated software agent installed on the servers being mapped. Instead, it employs standard protocols such as SNMP, WMI, and other similar methods to retrieve relevant information directly from various sources, allowing for a more flexible and less intrusive mapping process.

This approach simplifies deployment, reduces overhead, and minimizes the potential points of failure associated with managing numerous agents. By not relying on agents, Service Mapping can effectively obtain configuration and operational data from a broad range of environments with varying architectures, making it suitable for diverse IT infrastructures.