What defines a Business Service within the context of Service Mapping?

A Business Service in the context of Service Mapping is defined as a service that delivers value to the customer and aligns with business goals. This definition emphasizes the importance of understanding how services directly contribute to the success and objectives of the business. It highlights the alignment between IT services and the overall mission and strategy of the organization, ensuring that services are designed with the customer in mind and deliver tangible benefits.

This approach not only focuses on the functionality of the service but also on its impact on customer satisfaction, revenue generation, and the fulfillment of strategic objectives. By identifying and mapping these services, organizations can better understand their service offerings and improve service management processes, ultimately leading to enhanced service delivery and business performance.

In contrast, a focus solely on internal IT processes, legal compliance, or system security does not encapsulate the broader perspective of a Business Service. While these aspects are important, they do not inherently define the value provided to customers or the alignment with wider business goals. Business Services must ensure they are adding value and supporting the organization’s objectives effectively.