What does the ITOM Standard include?

The ITOM Standard primarily encompasses its core technical capabilities tied to managing IT operations effectively, which includes Discovery and Service Mapping.

Discovery allows organizations to automatically identify and map the components of their IT environment, such as servers, applications, and network devices. This is critical for ensuring that a clear and accurate representation of the IT infrastructure is maintained, which forms the backbone for many IT service management processes.

Service Mapping further enhances the ITOM capabilities by providing a means to visualize and document how services are delivered across various infrastructure components. This is especially valuable in understanding dependencies and in conducting impact analysis when changes are made within the environment.

Other options like Event Management, Operational Intelligence, Cloud Provisioning, and Governance, while important aspects of IT operations management, are not explicitly covered under the ITOM Standard. Instead, they represent distinct functionalities within the broader umbrella of IT Operations Management. Therefore, the inclusion of Discovery and Service Mapping aligns precisely with the focus areas that define the ITOM Standard.