What functionality does the SM_USER have in the Service Mapping application?

The SM_USER role in the Service Mapping application primarily enables the user to view business service maps. This functionality is crucial as it allows stakeholders to gain insight into the relationships and dependencies among various services and components within the IT infrastructure. By viewing these maps, users can understand how different services interact, which is essential for efficient service management and troubleshooting.

The ability to visualize service maps can help users identify potential issues and ensure that services are aligned with business needs. This role does not grant permissions to modify or configure services, map new services, or approve changes, which are typically reserved for users with more advanced roles that require higher levels of authority and responsibility. Thus, the SM_USER's focus on viewing rather than manipulating service data is an important distinction that enhances the overall management and visibility of services within an organization.