What is the first phase of Service Mapping?

The first phase of Service Mapping is about identifying the appropriate entry point for the mapping process. This involves determining where to begin the service mapping and which services or applications will be analyzed and mapped first. The entry point sets the foundation for how the service mapping will unfold, guiding the focus toward understanding what services need to be documented and represented in the ServiceNow platform. By identifying an effective entry point, organizations can ensure that they are targeting the most critical services that contribute to business processes.

This phase is crucial as it helps in establishing a clear scope and direction for subsequent steps in the service mapping process, ensuring that all necessary components are included for a comprehensive view of the service architecture.