What is the primary role of the SM_ADMIN user in the Service Mapping application?

The SM_ADMIN user plays a crucial role in the Service Mapping application, primarily responsible for the mapping, fixing, and maintaining of business services. This role encompasses various tasks that include creating and updating service maps, ensuring that the maps accurately reflect the current state of services and their dependencies.

Having the capability to maintain and fix business services is essential for ensuring operational continuity within an organization. This role involves a deep understanding of how services interact and depend on one another, which is critical for accurately mapping complex environments.

Other roles listed, such as viewing service maps or analyzing continuity, do not have the same level of responsibility or hands-on involvement in the creation and upkeep of the service maps. These other tasks may be part of the broader service management strategy, but they do not encapsulate the comprehensive duties that define the SM_ADMIN user's primary role.