What outcome is Service Mapping aimed to achieve regarding MTTR?

Service Mapping is designed to minimize Mean Time to Recovery (MTTR) by providing a clear visualization of services and their underlying infrastructure relationships. With Service Mapping, organizations can quickly identify the components of a service that are impacted during an incident. This efficiency allows for faster troubleshooting and resolution of issues, reducing the time it takes to restore services after a disruption.

Minimizing MTTR is critical for maintaining service availability and ensuring business continuity. The structured approach of Service Mapping allows teams to be proactive in managing incidents and understanding dependencies, thus streamlining the recovery process.

While the other options present outcomes that might seem beneficial, they do not align with the primary focus of Service Mapping. Increasing MTTR would be detrimental, eliminating MTTR altogether is impractical as some downtime is unavoidable, and simply monitoring MTTR trends, while useful, does not directly contribute to minimizing recovery times when incidents occur.