What type of services does a Service Map typically focus on?

A Service Map typically focuses on both business and technical services because it is designed to provide a comprehensive view of how various services interconnect and operate within an organization. It encompasses not only the technical aspects, such as servers and applications, but also the business processes and functions that depend on those technical services. By including both types, the Service Map enhances understanding of service dependencies, impacts, and the overall service delivery model in a way that supports better decision-making, troubleshooting, and optimization.

This holistic approach is critical for effective service management, as it enables stakeholders to see the entire ecosystem that enables service delivery, rather than isolating individual components. Thus, having a combined view allows for improved alignment between IT services and business objectives, leading to better service reliability and customer satisfaction.