When creating a Service Map, what is the first step?

The first step in creating a Service Map is establishing the scope of services to be mapped. This foundational activity sets the stage for a successful mapping process by defining what services are included and what aspects of those services are relevant to the mapping effort.

Establishing the scope helps ensure that the mapping is focused and manageable, allowing teams to prioritize which services need to be documented and analyzed. This step involves understanding the overall objectives of the organization, the specific services being offered, and how they relate to business functions.

Once the scope is defined, subsequent steps such as collecting feedback from end-users, determining service level agreements, and identifying service owners can be approached with clarity, as the foundational context has already been set. Consequently, this initial step is crucial for aligning the mapping process with the organization's strategic goals and ensuring that all relevant services are adequately represented in the Service Map.