When does a service appear in the Agent Workspace?

Prepare for the Certified Implementation Specialist Service Mapping Exam. Access a variety of multiple-choice questions, each with detailed explanations. Boost your confidence and succeed on your certification journey!

The correct answer is that a service appears in the Agent Workspace after it is approved by the Owner. This approval from the Owner is a critical step that signifies the service is fully ready and validated for use. The Owner's approval typically means they have reviewed the service for quality, functionality, and alignment with organizational processes. This ensures that only services deemed appropriate and functional are made available in the workspace, minimizing disruptions and enhancing the overall integrity of service management.

The other options can provide important steps in the service development and deployment process, but they do not indicate the final authorization needed for the service to become available in the Agent Workspace. Simply building a service, conducting initial testing, or receiving manual approval from another source may not reflect the oversight and validation that the Owner's approval represents. Thus, the specific governance and decision-making role of the Owner is essential to the activation of the service within the Agent Workspace.

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