Which choice correctly describes the process of maintaining business services in Service Mapping?

The correct choice highlights the comprehensive nature of maintaining business services within Service Mapping. This process entails mapping the services that are currently in operation, identifying and fixing any issues that may arise, and ensuring that the services remain functional and up-to-date over time.

Effective maintenance of business services means not just establishing how services are configured and interconnected but also actively managing them. This includes making adjustments as necessary to respond to changes in business needs, technology, or operational requirements. The ongoing maintenance ensures that the service maps reflect the current state of the IT environment, thereby supporting accurate impact analysis and incident management.

Mapping is crucial for understanding the underlying infrastructure that supports business services. Fixing addresses any discrepancies or issues found within the service mapping, and maintaining involves regular reviews and updates to adapt to evolving business conditions and technologies. This holistic approach is essential for ensuring that services perform optimally and deliver expected value to the organization.

The other choices, while relevant to aspects of service management, do not encompass the full scope of what maintaining business services entails within the context of Service Mapping. For example, planning migrations focuses on moving services rather than ongoing maintenance, and viewing service continuity emphasizes the importance of uptime but does not capture the operational tasks involved in service maintenance. Similarly, configuring business