Which of the following roles is primarily responsible for maintaining the Service Map?

The Configuration Manager is primarily responsible for maintaining the Service Map because this role focuses on managing the configuration management database (CMDB), which includes tracking the relationships between services and their components. The Configuration Manager ensures that the data within the Service Map is accurate and up-to-date, reflecting any changes in the infrastructure, applications, and services.

This role is essential for enabling effective service management and impact analysis, as the integrity of the Service Map directly influences how well an organization can manage its IT services. By overseeing the Service Map's updates and integrity, the Configuration Manager ensures alignment with ITIL practices and supports decision-making processes related to service delivery and support.

While other roles like the Service Owner might have an interest in the Service Map to understand their service's dependencies and performance, their primary responsibilities lie in service strategy and overall service performance rather than the maintenance of the Service Map itself. Similarly, the Network Administrator focuses on the network infrastructure, and the Change Manager is responsible for managing changes within the IT environment, not specifically tasked with maintaining the Service Map.