Which of the following would likely not be included in a Service Map?

The correct choice is social media interactions as it typically would not be included in a Service Map. Service Maps are primarily focused on illustrating the relationships and dependencies between various IT services, applications, and infrastructures within an organization.

These maps are used to provide a visual representation of how different services are interconnected and how they come together to deliver business services. Therefore, elements such as service performance metrics, historical incident data, and service relationships and dependencies are essential components.

Service performance metrics provide insight into the functioning of services, historical incident data helps understand past performance and impacts, and service relationships and dependencies clarify how different components relate to one another.

In contrast, while social media interactions can be an important aspect of customer engagement or public relations strategies, they do not directly contribute to the internal mapping of services and dependencies within the IT environment. Thus, they would not be relevant in the context of a Service Map.