Which ServiceNow application KPI improves the most due to visibility from a service map created through Service Mapping?

Mean Time to Resolve in Incident Management sees significant improvement due to the enhanced visibility that a service map provides through Service Mapping. Service mapping creates a visual representation of dependencies between services and infrastructure, allowing teams to quickly identify the root cause of incidents.

When a service map is in place, support teams can understand how different components are interconnected. This visibility helps in diagnosing issues faster and more accurately, leading to quicker resolutions. Incident Management teams can leverage this information to streamline their processes, prioritize incidents based on service impact, and allocate resources efficiently, ultimately reducing the time taken to resolve incidents.

In contrast, while the other options may see benefits from improved visibility, the specific nature of Service Mapping significantly enhances the Incident Management process by facilitating rapid identification and resolution of problems, thus leading to a marked decrease in Mean Time to Resolve.