Who can activate the required plugin for external storage credentials?

The activation of the required plugin for external storage credentials typically falls under the purview of ServiceNow Customer Support. This process is important as it involves access to specific technical resources and configurations that are often beyond the scope of general ServiceNow users. Customer Support has the necessary permissions and expertise to ensure that plugins are activated correctly, considering the implications it may have on both system functionality and security.

In contrast, a system administrator, while knowledgeable, usually manages configurations and settings within the platform rather than activating plugins related to external storage. While ServiceNow Partner Consultants have significant expertise and might assist in various implementations or configurations, the activation of such plugins is a task that is typically handled by Customer Support to ensure compliance with best practices and support protocols. Any ServiceNow user lacks the necessary permissions and authority to activate plugins, making this option not viable.